Cream
July 2026 · The Read
SKL Gardens · Suzannah Kennett Lister

A read on your practice

The goal of this website is to give visitors a strong sense of your unique approach to designing places and spaces. It'll make you easy to recommend, verifying you as the right fit for the clients you want and filtering out clients who don't align with your approach.

This is my read and point of view on your practice. We went through it together — your To-dos tab now holds what each of us is bringing next, and by when.
01What I heard

You already have a strong sense of what your practice is

You design diverse, plant-driven landscapes with a focus on climate compatibility and resilience. Your best clients come to you because they want to be surprised, and the jobs you rate most are the collaborative ones — with architects, craftspeople, growers, and the crews who tend the work after you've left.

“Twisting trunks and vines and the tannins from fallen leaves will make their mark as much as you do. We are creating what is unique and intrinsic to a place, not perfection.”
Your words

I also got a good sense of where the frictions are for you. Instagram is currently leading to low quality enquiries and the best ones currently arrive through architects. But with them you're often brought in too late, after the budget's stretched and the damaging site works are done.

More of

  • Clients who trust the vision and want to be surprised — in it for the long life of the garden
  • Renovations and new builds where you're engaged alongside the architect, or before
  • Budgets that flex: reach where they must, scale back where they can
  • People who get that they're custodians of complex, living worlds

Less of

  • The landscape as status symbol — the optional extra to the flashy house
  • Quote-shoppers collecting figures to pit against each other
  • “Hedges and edges” briefs that could go to anyone
  • Everything for the house and car, nothing for the ground they sit on
02What this is really about

A verification and referral engine

Great work arrives through established partners, architects, past clients, someone who stood in one of your gardens. They come with a sense of what you do, half decided before they reach out. Same for anyone your own channels bring in, now or later: if they came from Instagram, press or something you published, they've already seen the work. We are not trying to reach a stranger googling “landscape designer Melbourne”.

So the site has three jobs: confirm, filter, and act as a referral vehicle.

When a referral looks you up, the site confirms you're the real thing in seconds. When the wrong fit lands on it, they work out it's not for them before they cost you a site visit. And when someone wants to recommend you, it's one link that sums the whole practice up.

“The website should be something that confirms I am good at what I do and helps people figure out if we are aligned.”
Your words. This is the brief.
03Who it's for

The three types of enquiries

Instead of a generic contact page, I want your site to bend to the types of enquiries you get. There will be three doors through which people can enquire — so whoever reaches you already knows how you work. Section 06 shows how the enquiry form actually does this sorting.

DOOR 1

Renovating or building

The architect-adjacent client. Asked early whether an architect or builder is involved, and shown why bringing you in early protects the site and the budget.

→ Early-collaboration route
DOOR 2

Reworking a garden

No house project — the garden is the project. Keen to do something interesting and ready to invest in a living thing.

→ Full enquiry route
DOOR 3

Exploring, smaller budget

“Gardens are for everyone” — honoured without discounting your fees. Routed to the free resource and the paid consult: real value, properly priced.

→ Resource + consult route

The status-symbol client and the quote-shopper will read the same pages and rule themselves out — the design does that filtering for you.

04How it should feel & sound

We don't want either end of the cringe spectrum

You named the two ends of the cringe spectrum better than I could. The site sits in the middle ground you described, and it shows that position through how it's written and built rather than claiming it. It won't say “down to earth” anywhere. It'll just sound like you talking about what you know and love.

Not this

The commodity end. Tidy, insured, no surprises — gardens farmed out one after another for the walk-past-on-the-way-to-the-couch crowd.

“Quality landscaping, guaranteed.”

You

Frank, grounded, practical, and serious about what the work can do. Pride in craft. Credit shared with the growers, makers and crews who make it possible.

Every line passes the “would she say it at dinner” test.

Not this either

The impenetrable end. Genius-brand opacity, priced for rivalry, allergic to detail or credit.

“Experiential places of intangible memory.”

The work will come first on the site but your thinking, voice and sensibility will be behind it — and people should be able to get a sense of you without cringe personal branding.

05The site structure and flow

One flowing page of annotated moments

I think we should lean away from individual project pages. You don't have heaps of completed projects and these can be overly verbose. Instead I'm thinking one flowing landing page leading through six to ten of your strongest built moments. Each gets its own section — one, two or three strong images, either a full-bleed hero or a small collage — with a "Project details" tab in the corner you hover or click to reveal the details, insights and your thinking. That way you get the best of both worlds: portfolio credibility, without an archive you'd have to keep feeding.

This follows your own rule — land somewhere appealing, with a clear path, never hunting for the next page. It also does the filtering: a few captions in, people can tell what kind of designer you are.

It's also designed for the phone first. Most people will meet this site from Instagram or a link someone sent them, so it has to work as well in a thumb-scroll as on a big screen.

The page
Landing flow

6–10 annotated moments, sequenced like a walk — not a grid.

Always present
Enquiry button

Trails down the page; opens the brief builder in place.

The give
One free resource

Genuinely useful, yours, in exchange for an email.

The person
About

Short, earned, you at work — after the work has spoken.

The step
Paid consult

The packaged first step; longer engagements quoted from there.

About you, how you think and what you do

The about page will include four short movements, three to five hundred words in total, with photographs that point to you and your process between them. Here we'll give people a sense of what you do and the worldview behind the work. We'll also indicate how you like to work with clients, there was a lot of good writing about this in your discovery document. Also pointing to your industry standing via MIFGS 2025 with the Royal Botanic Gardens and Wurundjeri Woi-wurrung, and the people you build with.

MovementWeightWhat it carries
What you do~30–50 wordsThe plain version. No manifesto.
The worldview~120–180 wordsThe heart — custodianship, interconnection, place.
How you work~120–180 wordsSets expectations; doubles as a filter.
Standing~30–60 wordsMIFGS, collaborators — the architect-legible line.

I'll show you the register I mean at the meeting — a page where writing and photographs take turns, and nothing is rushed.

06The front door

Three steps to lead clients in

Your instinct about a packaged first step is right, and the website will build the path around it. The steps run: a free resource that's genuinely useful and generous, it could even help people prepare for the consult, a paid consult that values your time, then the full engagement.

Tier 1 · Free

The resource

A useful, sendable thing in exchange for an email. Serves the smaller-budget visitor honestly, and starts a list you own.

costs an email
Tier 2 · Paid

The site consult

Your idea, packaged: you walk their space and read it aloud — soil, levels, light, aspect, what was there before — then follow with a written summary. Bookable, priced, real value on its own.

fee redeemable against design
Tier 3 · Quoted

The engagement

Design and beyond, quoted properly. By this point they know how you work, and you know their ground.

by proposal

An enquiry form that writes a brief

As they answer, their words assemble into a brief addressed to you, and each answer shapes the next question. As they write answers the brief builds visually for them and then by the end they've written you the perfect enquiry: the project, where it is, how they live, budget posture, timeline, and why you. It opens by asking which of the three doors they're standing at and forks from there.

The brief, assembling itself

Dear Suzannah — we're renovating in Northcote, working with an architect, and the garden matters to us because  . We'd describe our budget as and we came to you because we stood in a garden of yours in autumn …

Renovating or building Reworking a garden Exploring / smaller budget

We'll also give people the option to just send you a normal email too.

Booking stays on your terms. How you work and how your fees are structured go on the site in plain language, so the call starts further along. But the call comes from a request, not a calendar link — your weeks stay fluid, and you keep the phone call where you get a read on their personality.

Post project testimonial

When a project wraps, you send your client a single link asking them a few questions for example what they were worried about, what changed, what they'd tell a friend. Their answer is then turned into a review you can use, with their sign-off. It's the same engine as the enquiry form, pointed the other way. Your best channel is word-of-mouth, and this gives people something concrete to pass on.

The resource: five candidates

The free resource should be one thing, done well. Here are five candidates just to jog your thinking and spark some ideas. We can discuss further.

R1

How to Read Your GardenMy pick

A field guide to seeing your own site the way you do — light, levels, the path the water takes, soil, what was there before. It's your consult in miniature: whoever reads it knows exactly what the paid visit is worth.

teaches your way of seeing · primes the consult · pure you
R2

Before You Break Ground

What to protect and decide before the builders arrive — the order of works, the trees and soil that can't be un-wrecked. Speaks straight to the brought-in-late problem, and architects would forward it.

fixes “brought in late” · architect-forwardable
R3

What a Garden Actually Costs

The honest anatomy of a landscape budget — where the money goes, why plants and craft cost what they do, how staging lets a garden evolve. It does the budget-filtering for you, and it's generous rather than gatekeeping.

filters by frankness · rare in your field
R4

The Custodian's First Year

How to live with a new garden: what to watch, when to water, when to resist tidying. It extends your “handover is a beginning” idea into something people keep.

deepens the ethos · a keeper, not a skim
R5

The Plant Web

The ambitious one: an interactive web of plants and what they feed — birds, insects, soil, each other. Extraordinary if built; probably a second-year move once the site is earning.

highest wonder · highest effort · v2 candidate
07Who does what

An honest split

This works because the material already exists: your words, Nathan's photographs, my direction and website build. For everything on your side you'll get clear briefs and word limits from me — the To-dos tab turns this split into a working checklist.

You

  • Caption + thinking text per moment (to my word limits)
  • About copy, four movements (to my brief)
  • The consult: exact scope, price, inclusions
  • The resource: your pick, your knowledge

Nathan

  • Finished-project photography — the recent shoots, graded
  • Context + detail pairs per moment
  • The About shoot — you at work (his B&W instinct is right)

Me

  • Art direction + the annotation system
  • About layout, copy briefs, envelopes
  • The form, the tiers, the build
  • Copy guidance against your own kill list

Two gaps

Process photography. The good build-in-progress shots don't exist yet. One habit fixes it: shoot as builds begin. That fills the gap, feeds new annotations, and gives Instagram a signal that finally matches the work.

You, at work. The About needs you on site — hands in the dirt, reading a space. A small planned shoot; I'll art-direct.

After the meeting

What happens next

The working list

Everything the site needs, and who's holding it

The decisions from our meeting, turned into a checklist. Your part is first, then Nathan's, then mine. Dates are what we're aiming for so nothing stalls — a guide, not a deadline to stress over. If any don't work for you, just say and we'll move them.

Where things go

Everything for the build lives in one Drive folder — Website build — your uploads. Inside it: a folder each for images and About material, and two docs to write straight into — captions and About — with the prompts already in them. All linked on the tasks below. The consult you can just send me however's easiest.

To do Ongoing / rolling

Your list

Suzannah
Choose your moments. The six to ten strongest built projects to carry the landing flow.Best photo from each — we go for range too, from courtyard to larger projects. by 18 Jul
Caption + thinking, per moment. A few lines each — the project details and the ethos behind them.Write straight into the Landing captions doc — it has the word limits, prompts, and space for three or four to start. I'll design from those. by 25 Jul
About copy. Four short movements, ~300–500 words all up — what you do, the worldview, how you work, your standing.Write straight into the About page doc — the movements, word counts and prompts are set up. Much of it's already in your discovery answers. by 1 Aug
Pin down the consult. Exact scope, price, what's included, and how the fee redeems against design. by 25 Jul
The free resource. Your pick of the five (my vote: How to Read Your Garden), and the knowledge to fill it.This one's bigger, and it'll be designed in the language of the site — so it likely lands later. For now, start thinking about it and planning it. plan now
About-page material. Scans or photos of the books, thinkers and plants behind your thinking — the constellation.→ drop in About — scans & ephemera. by 1 Aug

Nathan's list

Photography
Finished-project photography. The recent shoots selected and graded — the hero images for each moment. by 25 Jul
Project images — up to 4–5 per moment. A full-bleed hero, or a small 2–3 image collage, plus a few detail shots per moment. Where you can, include both orientations — some upright, some wide — so images fill the screen on phone and desktop alike, and I've got room to play with compositions. Don't stress if you've only got one or the other, though — we can make anything work. The detail shots can be rougher; they live in the reveal.Shared — Nathan grades the finished shots; you add the process stuff off your phone. → drop in Project images. by 25 Jul
A portrait of you. The key About shot — you, on site. Nathan's black-and-white instinct is right.The process and ephemera side of About comes from your scans and uploads, not this shoot. You two can arrange the portrait — just book a date. book in Jul
Process shots. Sift what exists, and start shooting as new builds begin — the habit that keeps the site, and your Instagram, fed with a signal that finally matches the work. ongoing

My list

Cream · Benji
The build brief. This document — the decisions from our meeting, written down for you to react to. by 11 Jul
Briefs, word limits + caption prompts. The envelopes for your captions and About copy, a set of ideas per project to jog your thinking, and copy guidance against your kill list. by 11 Jul
Art direction + annotation system. How each moment is shown, and how the detail reveals. by 18 Jul
Design + build. The landing flow, the About, the enquiry form and the tiers — once your material has landed. from early Aug